Enter your search term here...
New support ticket
Check ticket status
What is Tradeloop?
Does Tradeloop buy or sell equipment?
How do I become a Member of Tradeloop?
Do you offer a free trial?
Most Common Questions
Oh no! I forgot my log in.
I never received my telephone verification code.
General Data Protection Regulation (GDPR)
Collected Information Requests
Account Deletion Requests
Managing Your Account
How do I change my address?
How do I change the Master Account Holder?
How do I change my phone number?
How do I change my email address?
How do I change my login or password?
User Accounts (Sub-Accounts)
What is a Sub-Account?
What does a Sub-Account have access to?
What is the difference between a Master Account Holder and a Sub-Account user?
How do I add or remove a Sub-Account user?
Who is authorized to edit Sub-Accounts?
See all 7 articles
Why would I create a custom network on Tradeloop?
How do I add or remove someone from my network?
Can I group my network connections?
Managing Listings (Broadcasts)
How do I remove a Broadcast I sent?
Can I deactivate a listing to stop receiving new replies?
Why didn't my listing receive a response?
Receiving Listing Alerts
How do I control which emails I get?
Can I block a specific user's emails?
How do I unsubscribe from your emails?
How do I ensure I receive all the emails I'm signed up for? (Add us to your allowed domain list)
Common Billing Questions
How or why would I switch to the annual payment plan?
What is my renewal date?
How do I change the credit card on my account?
Are there refunds?
Statements and Invoices
I never received a first month invoice. Why not?
Where can I view my billing / invoice statement?
Can I pay for Tradeloop with a check?
What methods of payment do you accept?
Do you accept checks or wire payments?
Where do I send my wire payment? (Bank Details)
How do I set up wire payment?
See all 7 articles
Changing Your Plan
How do I change my membership plan?
Will the price of my upgrade be pro-rated if I change mid-cycle?
How do I cancel my membership?
Common Plan Questions
What does Certified Member mean?
What happens when I reach my listings (create or reply) limit?
If I reply to a listing, then message a person back and forth 100 times, is that 100 replies?
If I reply to the same listing twice, does that count as two inquiries?
Do I have to respond when someone replies to my listing?
See all 9 articles
Community Guidelines (Membership and Conduct)
Code of Conduct
About the Tradeloop Ethics Process
How does the Ethics Process Work?
Where do I find the Code of Ethics?
How do I join the Ethics Committee?
What do the $3/month membership dues cover?
See all 6 articles
Membership Requirements (Certification Process)
How does the Certification Process work?
Why does Tradeloop certify Members?
What types of things do you check on Certified Members?
Problems with Users or Listings
How do I report a problem with a user or listing on Tradeloop?
What does Tradeloop do when a problem is reported with a user or listing?
Help Desk Software