Common Billing Questions

How or why would I switch to the annual payment plan?
In order to switch to our annual plan, please contact us. We would be more than happy to help you change over to the annual payment plan. The annual pay...
Tue, 31 Jul, 2018 at 2:47 PM
What is my renewal date?
Your monthly membership renewal date each month is the account birthday, or the day of the month on which you first took up a paying membership.  For a...
Tue, 31 Jul, 2018 at 2:48 PM
How do I change the credit card on my account?
To change the credit card you have on file with Tradeloop, visit the billing section and under "Billing Information," click "Edit" next ...
Tue, 31 Jul, 2018 at 2:50 PM
Are there refunds?
If you cancel within 30 days,  we will issue a refund,* no questions asked. Beyond 30 days, there are no refunds.  *Limited to one first month refund, p...
Tue, 31 Jul, 2018 at 2:50 PM